Cookie Policy

This Cookie Policy explains how our gaming platform uses cookies and similar tracking technologies to enhance your experience, ensure security, and comply with applicable regulations. By accessing and using our services, you acknowledge that you have read and understood this policy. We are committed to transparency regarding our data practices and your rights as a user.

1. What Are Cookies and Similar Technologies

Cookies are small text files stored on your device when you visit our website. They contain information about your browsing activities, preferences, and interactions with our platform. Beyond traditional cookies, we also utilise similar technologies including web beacons, pixels, local storage, and session identifiers to track user behaviour and improve service delivery. These technologies work in conjunction to create a comprehensive understanding of how players interact with our gaming environment, enabling us to personalise content and maintain security standards throughout your gaming session.

2. Types of Cookies We Use

Our platform employs various categories of cookies, each serving distinct purposes within our gaming ecosystem. Understanding these categories helps you make informed decisions about your privacy preferences and browsing experience on our site.

  1. Essential Cookies – These are necessary for the basic functionality of our platform, including user authentication, account security, and processing gaming transactions. Without these cookies, you would be unable to access your account or place bets.
  2. Performance Cookies – These track how you interact with our website, measuring page load times, identifying error messages, and analysing overall site performance. This information helps us optimise our servers and infrastructure.
  3. Analytics Cookies – We use these cookies to understand user behaviour patterns, including which games are most popular, how long players remain on specific pages, and which features generate the highest engagement.
  4. Marketing and Advertising Cookies – These enable us to deliver targeted promotional content, track the effectiveness of our advertising campaigns, and personalise game recommendations based on your preferences.
  5. Security Cookies – These monitor suspicious activities, detect fraud attempts, prevent account takeovers, and ensure compliance with responsible gaming regulations.

3. Purpose and Function of Cookie Collection

We collect cookie data for multiple interconnected purposes that directly impact your gaming experience and account safety. Performance optimisation is paramount—we analyse which games load fastest, which payment methods process most efficiently, and where users experience technical difficulties. This data drives continuous improvements to our platform infrastructure and user interface design.

Security represents our highest priority. Cookies help us identify unauthorised access attempts, prevent account fraud, verify your identity during sensitive transactions, and enforce our responsible gaming limits. When you set deposit limits or self-exclusion periods, cookies ensure these protections remain active across all sessions.

Personalisation enhances your experience by remembering your game preferences, language settings, and gameplay history. This allows us to recommend new slots or table games aligned with your interests without requiring repeated manual configuration each time you visit.

4. Third-Party Cookies and External Partners

Our gaming platform integrates with external partners including payment processors, game developers, analytics providers, and advertising networks. These third parties may place their own cookies on your device to facilitate transactions, track performance metrics, and deliver relevant promotional content across multiple websites.

  1. Payment gateway providers require cookies to securely process deposits and withdrawals
  2. Game studios utilise cookies to track player engagement within specific titles
  3. Analytics partners like Google Analytics monitor aggregate traffic patterns
  4. Advertising networks deliver personalised promotional content and measure campaign effectiveness
  5. Fraud prevention services use cookies to identify suspicious betting patterns

5. Cookie Management and User Controls

You retain substantial control over which cookies are stored on your device. Most modern browsers allow you to manage cookie preferences through settings menus, enabling you to accept, reject, or delete cookies either universally or on a site-by-site basis.

  1. Google Chrome – Access Settings, then Privacy and Security, then Cookies and other site data to manage preferences
  2. Mozilla Firefox – Navigate to Settings, Privacy & Security, and modify Cookies and Site Data options
  3. Apple Safari – Go to Preferences, Privacy tab, and adjust cookie management settings
  4. Microsoft Edge – Open Settings, Privacy, Cookies and other site data to configure your preferences
  5. Opera Browser – Select Settings, Advanced, Privacy & Security to manage cookie controls

6. Blocking and Disabling Cookies

While you can disable cookies entirely, we must advise that this will significantly impair your ability to use our gaming platform. Blocking essential cookies will prevent account login, restrict access to your gaming history, disable deposit functionality, and compromise our ability to enforce responsible gaming protections you have activated.

To disable cookies, access your browser’s privacy settings and select the option to block all cookies or all third-party cookies. Alternatively, you can use private browsing modes that automatically delete cookies upon session completion. Many browsers also support browser extensions and add-ons that provide granular cookie management capabilities.

7. Legal Basis and Regulatory Compliance

Our cookie practices comply with UK General Data Protection Regulation (GDPR), Privacy and Electronic Communications Regulations (PECR), and industry-specific gaming licensing requirements. We collect cookies based on several legal foundations: consent for non-essential cookies, legitimate interest for security and platform optimisation, contractual necessity for account management, and legal compliance for responsible gaming enforcement.

As a gaming operator, we are subject to stringent data protection obligations and responsible gambling regulations. These require us to monitor player behaviour for signs of problem gambling, track cumulative losses across sessions, and enforce self-imposed betting limits automatically through our technical infrastructure.

8. Data Retention and Deletion Policies

We retain cookie data for varying periods depending on the cookie type and regulatory requirements. Essential cookies remain active throughout your account lifetime plus thirty days thereafter. Performance and analytics cookies are typically retained for twelve months. Marketing cookies expire after eighteen months unless you explicitly consent to longer retention periods.

You can request deletion of your data at any time through your account settings or by contacting our data protection team. However, we may retain certain information for statutory periods required by gambling regulations, anti-money laundering directives, and fraud prevention protocols. Historical gaming data is retained for minimum periods specified by your local gaming jurisdiction.

9. Your Rights and Contact Information

Under UK data protection law, you possess several rights regarding your personal data and cookie information. You may request access to all cookies we have collected about you, request rectification of inaccurate information, demand erasure of your data subject to legal exceptions, restrict processing of your information, and object to specific data handling practices.

You also have the right to lodge complaints with the Information Commissioner’s Office (ICO) if you believe our cookie practices violate applicable regulations. To exercise these rights or if you have questions about this Cookie Policy, please contact our Data Protection Officer through the secure messaging system in your account dashboard or visit our dedicated privacy portal.

Last updated: January 18, 2026